Nationwide delivery across Zambia — ISO certified sanitaryware, warranty available.
Bulk & trade quotes
Last updated: July 2026
We want the product you receive to be the right one. This page explains when a product can be returned and how a refund is processed.
Unused products in their original, undamaged packaging may be returned within 7 days of delivery.
Products that have been installed, cut, modified, or damaged after delivery, and special-order items brought in specifically for you.
Inspect your order on delivery. Report any damage or missing parts within 48 hours with photographs, and we will replace the item at no cost.
Contact us with your order number and the product code. We will confirm whether the item qualifies and arrange collection or a return to the branch.
Approved refunds are paid back to the original payment method within 7 working days of the product being received and inspected. Delivery charges are not refundable unless the return is our error.
Warranty claims are handled separately from returns. Keep your receipt and the product code — both appear on your digital receipt.
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