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Last updated: July 2026
How Boqing Hardware processes refunds on cancelled, returned or faulty orders.
A refund is issued when an order is cancelled before dispatch, when a delivered item is faulty or not what was ordered, or when an approved return is received in resaleable condition.
Refunds are paid back to the original payment method. Mobile money payments (MTN, Airtel, Zamtel) are reversed to the paying number; card payments are reversed to the card; bank transfers are refunded to the account used.
Approved refunds are processed within 5 working days. Mobile money reversals usually reflect within 24 hours, card reversals within 7 to 14 working days depending on the issuing bank.
Delivery fees are refunded when the fault is ours. Where a customer cancels after dispatch, the delivery fee is deducted from the refund.
Contact us with your order number, the reason for the refund and photographs where the item is damaged. Our team will confirm approval and the refund reference by email or SMS.
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